LEGAL AID AGENCY CONTACT CENTRE SERVICES CONTRACT
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Crown Commercial Services has set up a Framework for Contact Centre Services (ref RM3815) (the "Framework Agreement").
The Legal Aid Agency ("LAA") as the Customer has procured a further competition under Lot 2 of this Framework Agreement to obtain the Services detailed in Call Off Schedule 2 (Services) on the terms set out in the Framework Agreement and the Call Off Contract.
The LAA Contact Centre Services comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible.
If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
One (1) contract has been awarded through this procurement process.
The Call Off Contract Period will end on 31 October 2022, subject to the rights of early termination and the LAA's right to extend the Call Off Contract for up to a further two years.
What the notice asks for
The DSCC service manages the logging, identification
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
2 named, none in explicit obligation language. Each one is quoted from the notice.
Crown Commercial Services has set up a Framework for Contact Centre Services (ref RM3815) (the "Framework Agreement").
Crown Commercial Services has set up a Framework for Contact Centre Services (ref RM3815) (the "Framework Agreement").
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Make the case to bid
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- OCID
- 9773f441-1b97-4e67-95dd-a43ff5b5ec62
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LEGAL AID AGENCY CONTACT CENTRE SERVICES CONTRACT
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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