West Midlands First Contact Assessment and Referral, Restorative Justice, and Hate Crime Victims Services

Business ServicesCPV 79110000

ValueValue not published

Deadline8 Sept 2026

Published9 Jul 2026

RegionNationwide

Timeline

Published 9 Jul 202612 days leftCloses 8 Sept 2026

Who to contact

commissioning@westmidlands.police.uk

The procurement contact named on the official notice.

How to submit

Open the submissions portal

The submission route named on the official notice.

When this comes round again

Police and Crime Commissioner for West Midlands publishes Business Services work continuously — 7 notices, roughly one every 67 days. This is a stream to watch, not a cycle to wait for.

17% of Police and Crime Commissioner for West Midlands’s awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

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The brief

The Police and Crime Commissioner (PCC) for the West Midlands, Simon Foster is embarking on an ambitious transformation of victim services across the region.

This tender invites applicants to submit innovative and creative proposals aimed at enhancing support for victims of crime, ensuring that victims’ needs are at the core of service delivery.

The goal is to achieve positive, sustainable outcomes at the local level, where victims feel supported, heard, and empowered throughout their journey, whether they are going through the criminal justice system.

The West Midlands has a diverse and growing population, and the PCC is keen to ensure that services are tailored to the specific needs of all individuals.

The aim is to create a centre of excellence in victim support, where collaboration, empathy, and responsiveness are at the forefront of service delivery.

This approach will contribute to a cohesive and effective system, where all partners, ranging from policing; Local Authorities; Health Services, and voluntary sector organisations work together to provide high-quality, trauma-informed care and support.

Requirements

What the notice asks for

This tender invites applicants to submit innovative

This tender invites applicants to submit innovative and creative proposals aimed at enhancing support for victims of crime, ensuring that victims’ needs are at the core of service delivery.

The West Midlands has a diverse

The West Midlands has a diverse and growing population, and the PCC is keen to ensure that services are tailored to the specific needs of all individuals.

The aim is to create a centre

The aim is to create a centre of excellence in victim support, where collaboration, empathy, and responsiveness are at the forefront of service delivery.

This approach will contribute to a cohesive

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

What it takes to bid this

10–22 daysof bid-team effort

£6.8k–£15.1kat typical UK bid-team rates

Compressed window — start the same week

Typical UK bid effort for the value not published — mid-band assumed band — an estimate, not a quote.

Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%

Typical for this category — confirm against the ITT pack

Hold at bidProfessional indemnity insurance
Show at bidNamed engagement team with CVs
Show at bidComparable references / case studies
Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
Hold at bidInsurance cover (PL / EL, often PI)
Show at bidSocial value commitments

Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.

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Source & provenance