DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
Right To Buy Agents Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Provision of a Right to Buy Contact Centre Service.
This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations).
The Contact Centre Service is required to: • handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and • support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.
More details on the current service provided can be found at: https://righttobuy.gov.uk
What the supplier must deliver
The Contact Centre Service is required
The Contact Centre Service is required to:.
Support landlords, informing them of the terms
support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 9faa6050-0874-4e82-a234-aea29c865bd7
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CPD4121088
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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