NHS Midlands & Lancashire Commissioning Support Unit
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Radio, TV & Communications Equipment band — a mid-scale opportunity. Based on 6,686 valued Radio, TV & Communications Equipment tenders in our corpus.
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 • Digital Space Amazon Connect Softphone, Reporting and Wallboard • Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)
What the supplier must deliver
Annual Software & Support
Annual Software & Support.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- 746b3b9a-e942-487b-aebd-b00f6d84c0af
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MLCSU - 1773 600302924
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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