Appointment of Market Research Partners - Customer satisfaction
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints.
From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs).
The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly.
We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance.
In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner.
What the supplier must deliver
The Legal Ombudsman aims to provide
The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly.
We continually aim to improve the services
We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 12483b56-fe9f-453b-aaf7-9be8dc902b4f
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LEGO 165
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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