Appointment of Market Research Partners - Customer satisfaction
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the Business Services band — a mid-scale opportunity. Based on 57,319 valued Business Services tenders in our corpus.
The Legal Ombudsman exists to make it simpler for consumers of legal services to access an independent expert to resolve complaints.
From January 2015 we expanded our jurisdiction to accept complaints about Claims Management Companies (CMCs).
The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly.
We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance.
In order to do this, it is essential that we capture customer feedback and opinion in a robust and timely manner.
What the notice asks for
The Legal Ombudsman aims to provide
The Legal Ombudsman aims to provide a complaint handling service that is fair, accessible, easy to use and focused on resolving complaints informally and quickly.
We continually aim to improve the services
We continually aim to improve the services we provide and we have recently undertaken work to identify our key service standards which need to be measured in order to monitor, track and improve our performance.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Make the case to bid
Reveal who to approach at LEGAL OMBUDSMAN, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- 12483b56-fe9f-453b-aaf7-9be8dc902b4f
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- LEGO 165
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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