Aster Group: Out Of Hours Telephone Line Managed Service.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Aster Group has published 17 notices across all categories.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions.
The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors.
Aster provides an out of hours emergency repairs service where any calls into the Contact Centre will be transferred to the provider.
The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency.
Emergency calls will be triaged, all customers vulnerabilities accounted for, and relevant jobs raised to the in-house operative/contractor, using internal systems.
We Are requesting as per part of your EOI for this potential future tendering opportunity we request you fill in this Microsoft form:https://forms.office.com/Pages/ResponsePage.aspx?id=29a-3swB6UKiiOAjSFqG03uYzT_jwk9BuLcVYOnipb1URjRXNEJVM1dXVDNLMjc0WkpFRzJETjNRRy4u
What the notice asks for
The requirements for the provision of
The requirements for the provision of the out of hours service is to provide a service for Aster's housing stock in terms of the definition of an emergency.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ae50b921-0910-4d5b-8ebe-dcf9cad65f4b
- Stage
- preprocurement · Closed
- Source
- Contracts Finder
- Buyer ref
- IT-245-571-AG - 0571 - 2020
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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