Branch Hub ServiceNow
The procurement contact named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
Branch Hub ServiceNow is a portal delivered within the Customer Service Management (CSM) module and supports a large user base of approximately 43,000 active Branch users across our 11500 Branches.
It provides a range of capabilities focused on process and workflow management, knowledge access, information and insights, and communication.
The platform is designed to enable efficient service delivery and improved user engagement across these core functional areas.
The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities.
These resources will operate within a dedicated squad aligned to DevOps principles, supporting the CSM platform through incident, problem, and change management, as well as platform maintenance and the agile delivery of business demand.
What the supplier must deliver
The future supplier will be required
The future supplier will be required to provide ServiceNow-certified professionals across key roles, including solution architecture, development, testing, business analysis, and Scrum Master responsibilities.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- ocds-h6vhtk-06a4e3
- Stage
- planning · planned
- Source
- Find a Tender
- Buyer ref
- 049458-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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