Surrey and Borders Partnership NHS Foundation Trust
Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement
Please note this is the replacement of a previous opportunity cancelled as a result of unforeseen circumstances relating to COVID-19.
Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites.
This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.
The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support
What the supplier must deliver
This includes the full replacement of end
This includes the full replacement of end user computing hardware and the management and support of that hardware for the term.
An on-Authority premises Service Desk (all Core
An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site).
Implementation Services including but not limited
Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support.
Ongoing professional services and support
Ongoing professional services and support.
Derived from the notice text — always confirm against the original documents.
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- OCID
- cb5e5636-ad18-40e9-b6bd-55b2f168fe2d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_241030/856488
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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