Construction Industry Training Board
CITB Voice of the Customer Platform and Support Services
£348,650 — awarded.
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
CITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value.
A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
What the notice asks for
CITB have a requirement for a ‘Voice
CITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value.
A VoC platform will deliver a single
A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-049727
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 036997-2024
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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