Department for Work and Pensions
Citizen Event History
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
DWP are looking to develop new operational insight through integration of data assets.
DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes.
This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
What the supplier must deliver
DWP are looking to develop new operational
DWP are looking to develop new operational insight through integration of data assets.
This will provide the ability to see
This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
Derived from the notice text — always confirm against the original documents.
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- OCID
- 7cfe7138-a666-4c55-a95d-20abbe57af88
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_247822/888502
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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