RFP QuestBeta
Awarded · ResultStage · contract

British Library

Cleaning and Waste Management

Environment & WasteCPV 90000000 90900000
ValueValue not published
Awarded20 Aug 2015
Published16 Jul 2015
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

The brief

The British Library is seeking a reputable company, with a proven track record in delivering Cleaning & Waste Management Services to a similar organisation with a complex infrastructure and a prestigious public building.

It is anticipated that all services will be underpinned by robust policies and procedures which will at all times reflect industry best practice within an environment of continuous improvement.

The selected contractor’s innovative approach will ensure good quality services delivered to the Library’s customers and drive efficiencies resulting in improved value for money to the Library.

The selected contractor’s partnership approach and effective communications will also ensure that there are good relations with all parties and that synergies are maximised with other Service Providers.

The British Library’s key operational objectives of this tender are to: - • Appoint a single National Cleaning & Waste Management Service provider for all premises. • Provide a professional service, which supports The Library in the delivery of its core operational and customer facing activities. •Achieve an improved and innovative Cleaning & Waste Management service for The Library, through performance monitoring and an incentivised contractual arrangement. •Development of an in-house ‘Intelligent Customer Function’ to maintain the new arrangement, review and utilise Management Information and act as the main interface with the provider.

Services to be provided, either directly or via sub-contractor, in the Cleaning & Waste Management Contract are: • General Management • Cleaning & Housekeeping • Washroom & Hygiene services • Window Cleaning • External Cleaning • Specialist Cleaning • Pest Control • Waste Management & Recycling • Porterage (Boston Spa Only) • Electronic Monitoring System The British Library’s policy is to pay the Living Wage Foundation UK Living Wage and London Living Wage for all front line staff engaged in the Cleaning & Waste Management contract from the contract commencement date.

The payment of the UK Living Wage and London Living Wage shall in accordance with the annual rates determined by the Living Wage Foundation http://www.livingwage.org.uk/calculation.

Requirements

What the notice asks for

01

The selected contractor’s innovative approach will ensure

The selected contractor’s innovative approach will ensure good quality services delivered to the Library’s customers and drive efficiencies resulting in improved value for money to the Library.

02

The selected contractor’s partnership approach and effective

The selected contractor’s partnership approach and effective communications will also ensure that there are good relations with all parties and that synergies are maximised with other Service Providers.

03

Provide a professional service, which supports

Provide a professional service, which supports The Library in the delivery of its core operational and customer facing activities.

04

Development of an in-house ‘Intelligent Customer Function’

Development of an in-house ‘Intelligent Customer Function’ to maintain the new arrangement, review and utilise Management Information and act as the main interface with the provider.

05

The payment of the UK Living Wage

The payment of the UK Living Wage and London Living Wage shall in accordance with the annual rates determined by the Living Wage Foundation http://www.livingwage.org.uk/calculation.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named in obligation language, 0 mentioned. Each one is quoted from the notice.

Real living wagesays mustPolicies & commitments
The payment of the UK Living Wage and London Living Wage shall in accordance with the annual rates determined by the Living Wage Foundation http://www.livingwage.org.uk/calculation.

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

Make the case to bid

Reveal who to approach at British Library, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
8a0c93ea-874a-4c71-99c5-007b40cb8d1d
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
OPS9405
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Environment & Waste

This view needs WebGL, which this browser has turned off.

British Library’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

APX041 - Cleaning & Waste Management Services

Apex Housing Association

Closes 29 Sept 2026Environment & Waste
Value not publishedValue

Waste Management and Recycling Framework

ORE Catapult

Closes 21 Sept 2026Environment & Waste
Value not publishedValue