RFP QuestBeta
Awarded · ResultStage · contract

Middlesbrough Council

Complaints Management System

IT ServicesCPV 72000000
Value£33k
Awarded8 Oct 2024
Published21 Jan 2025
RegionNorth East
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£33ktotal contract value
median £120k
this tender£0£3.5m

This sits below the typical range for IT Services contracts — a smaller, more accessible award. Based on 36,449 valued IT Services tenders in our corpus.

The brief

complaints management software improves complaints handling and reporting - while reducing costs and risks.

Log and track all complaints, customer feedback and enquiries in one integrated system.

FOI, EIR and SAR case types included.

Key requirements

What the supplier must deliver

01

Log and track all complaints, customer feedback

Log and track all complaints, customer feedback and enquiries in one integrated system.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Middlesbrough Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
643c8f69-b4ea-4e1f-ad22-4630bb179310
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
RM1557.13 G-Cloud 13
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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