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Awarded · ResultStage · award

United Lincolnshire Teaching Hospitals NHS Trust

Contact Centre Platform

Software & IT SystemsCPV 48000000
Value£532,594
Awarded20 Sept 2026
Published24 Sept 2026
RegionNationwide

£532,594 — awarded.

Outcome — awarded
Netcall Technology Limited
Awarded value£533k
Award date20 Sept 2026

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
paul.beales1@nhs.net
01522512512

The procurement contact named on the official notice.

Contract value in context
£533ktotal contract value
median £91k
this tender£0£1.1m

This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.

The brief

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust.

This contract is for 3 years with one further option to extend for 1 year.

The full value of the contract including extensions is £532,594 excluding VAT.

This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement & Hybrid Mail Solutions Framework

Requirements

What the notice asks for

01

The requirement is for a cloud hosted

The requirement is for a cloud hosted contact centre platform including support and maintenance services for United Lincolnshire Teaching Hospitals NHS Trust and Lincolnshire Community Health Services NHS Trust.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

The gates

What this notice demands of you

1 named, none in explicit obligation language. Each one is quoted from the notice.

NHS Shared Business ServicesFrameworks & routes to market
This is a call-off contract awarded via the NHS Shared Business Services Patient/Citizen Communication Engagement &

Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.

Buyer intelligence

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Source & provenance
OCID
ocds-h6vhtk-0779fd
Stage
award · Awarded
Source
Find a Tender
Buyer ref
090765-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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United Lincolnshire Teaching Hospitals NHS Trust’s tender network

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