Contact Telephony Services
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025.
They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract
What the notice asks for
System integrations including CRM integration
System integrations including CRM integration.
Complete set of telecommunication, integration and support
Complete set of telecommunication, integration and support services.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Rochdale Borough Council, and generate a go-to-market strategy from their news, accounts and people.
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- OCID
- ocds-h6vhtk-052100
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 025833-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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