Open for BidsOCID: ocds-h6vhtk-0663c9

Customer Reward Solution

Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support. We would very much like to welcome your feedback to the below questions to assist us with refining our specification. Please see our Requirements Document Customer Rewards Platform document for more specific requirements via the Delta platform. Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 properties, we proudly serve more than 93,000 customers from diverse backgrounds across the country. At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision - that everyone should have the opportunity to have a place that they can call home - we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people’s foyers. Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion. With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider—we’re building foundations for futures. Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support. We may wish to follow up on some answers directly with the suppliers either by email or Teams calls. https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242 Access Code 456U4AP668

Buyer
Stonewater Ltd
Contract Value
Value not disclosed
Deadline
No deadline set
Published
11 Mar 2026
Interactive

About This Stonewater Ltd Contract

This planningUpdate stage contract from Stonewater Ltd was published in 2026. The Customer Reward Solution contract.

This UK government contract opportunity is part of the public procurement process, openly available via Find a Tender.

Contract Analytics

Key Metrics

0Match
0%
Match
50%
Urgency
30%
Value

Sector Distribution

General100%

Contract Timeline

11 Mar

Published

Current

planningUpdate

Value Analysis

Contract value not disclosed

Market Activity

+48%

UK tender activity (12 months)

Customer Reward Solution - Scope of Work

0 phases • 0 requirements • 2 capabilities

Required Capabilities

platformgovernance
  • Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support.
  • We would very much like to welcome your feedback to the below questions to assist us with refining our specification.
  • Please see our Requirements Document Customer Rewards Platform document for more specific requirements via the Delta platform.
  • Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 properties, we proudly serve more than 93,000 customers from diverse backgrounds across the country.
  • At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision - that everyone should have the opportunity to have a place that they can call home - we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people’s foyers.
  • Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion.
  • With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.
  • As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider—we’re building foundations for futures. Stonewater intends to procure a points‑based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost‑of‑living support.
  • We may wish to follow up on some answers directly with the suppliers either by email or Teams calls.
  • https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242
  • Access Code
  • 456U4AP668

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Contract Value

Fixed PriceSingle contract value agreed upfront
Value not disclosed

Key Dates

Important deadlines and milestones

UK Time

Notice Published

Tender opportunity made public on Find a Tender

Wed, 11 Mar 2026
Passed

What This Stonewater Ltd Contract Means

For Citizens

This is a public procurement by Stonewater Ltd. All UK government contracts are publicly accessible for transparency.

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Market Activity

+43%

UK tender activity (12 months)

Stonewater Ltd

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Stonewater Ltd
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Quick Facts

Stage
PlanningUpdate
Status
planning
CPV Codes
0

Reference ID

ocds-h6vhtk-0663c9

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