RFP QuestBeta
Awarded · ResultStage · contract

East Suffolk Council

Customer Satisfaction Survey - AWARD

Business ServicesCPV 79000000 79300000 79340000 79342000
Value£25k
Awarded3 Mar 2023
Published18 May 2023
RegionEast of England
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£25ktotal contract value
median £66k
this tender£0£1.6m

This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.

The brief

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course.

The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services.

These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.

Key requirements

What the supplier must deliver

01

These insights will need to be

These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at East Suffolk Council, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
08e4a0cd-b30a-40ca-9058-45b7acc33bb8
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
IT-501-361-2253-RFQ-O - AWARD
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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