Corporate case management and complaints system
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
There is partial use of the CRM system and extensive off-system and parallel-system working.
In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term.
It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
What the notice asks for
In order to deliver an effective, efficient
In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term.
It was advised that this is laid
It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
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- OCID
- d196e494-69ef-4df3-aeae-5af4c2f3a20d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2324-0087
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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