Corporate case management and complaints system
This sits in the upper-middle of the Software & IT Systems band — a substantial contract for the sector. Based on 30,286 valued Software & IT Systems tenders in our corpus.
There is partial use of the CRM system and extensive off-system and parallel-system working.
In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term.
It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
What the supplier must deliver
In order to deliver an effective, efficient
In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term.
It was advised that this is laid
It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
Derived from the notice text — always confirm against the original documents.
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- OCID
- d196e494-69ef-4df3-aeae-5af4c2f3a20d
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2324-0087
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