The Financial Ombudsman Service (The Service) is intending to go out to the market for a replacement staff benefit platform with the added service of brokerage.

As part of an early market engagement exercise, we are sending out this request for information.

Its purpose is to bring the market's perspective into our strategy and help us align our requirements and model to what is generally available in today's market.; We would also like to understand what the current appetite for contracting is and the potential costs and payment models for brokerage services Our values What matters to us most at the ombudsman is fairness.

Where things aren't fair, we can use our power to put them right.

Fairness isn't just about making sure our answers and decisions are technically right.

It's also about wanting to make what we do feel right.

And we do this by listening - thinking - and explaining.

Fairness is at the heart of our long-held values: we do the right thing; we treat our customers well and respect their needs; we do what we say we'll do; and we're inquisitive and build everyone's knowledge.

To learn more about us click here: https://financial-ombudsman.org.uk/about/index.html Suppliers who wish to respond should please do so through https://procurement.financial-ombudsman.org.uk REF: pqq_49 - Request for Information relating to Staff Benefit platforms (with Brokerage)