RFP QuestBeta
Awarded · ResultStage · contract

Leicester City Council

FEW1278 - Provision of Emergency Call Handling Services

Repair & MaintenanceCPV 50000000
Value£60k
Awarded19 Dec 2023
Published2 Jan 2024
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£60ktotal contract value
median £130k
this tender£0£4.8m

This sits in the lower-middle of the Repair & Maintenance band — a mid-scale opportunity. Based on 15,278 valued Repair & Maintenance tenders in our corpus.

The brief

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number.

The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.

Key requirements

What the supplier must deliver

01

The provider will be required to identify

The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

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Source & provenance
OCID
d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
LEICSCITY02-DN698991-98002072
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

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