Enterprise Customer Relationship Management
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
DVSA is responsible for road safety across the UK.
The agency carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, carries out enforcement roadside checks on drivers and vehicles, and monitors vehicle recalls.
DVSA has 4,700 staff which includes both administration and front line resources.
To support front line activities, DVSA manages customer details, contacts, payments and requests for information.
DVSA also conducts casework and investigations which must be managed and controlled to ensure DVSA follows process and the outcomes are recorded for evidential purposes.
There a number of applications in use across the business to support these activities, some of which are approaching end of life, or have limitations on the support they can provide for the changing needs of the agency.
Following a recent Customer Relationship Management (CRM) review, it is expected that the implementation of an enterprise CRM solution will bring benefits to the agency by improving our customer service, improving the efficiency of case work, adhering to our regulatory obligations for data management and integrating with other applications to provide a single of view of both customers and case work.
The supplier will complete a CRM Discovery exercise to determine how an enterprise CRM solution will be configured and implemented to meet DVSA's requirements and deliver benefits to the business.
The exercise will further identify the governance that should be applied to CRM going forward, to ensure that the agency maintains a system which is capable of providing a single view of data and a controlled environment to manage information as other operational areas on-board to the CRM platform.
What the notice asks for
DVSA is responsible for road safety across
DVSA is responsible for road safety across the UK.
To support front line activities, DVSA manages
To support front line activities, DVSA manages customer details, contacts, payments and requests for information.
DVSA also conducts casework and investigations
DVSA also conducts casework and investigations which must be managed and controlled to ensure DVSA follows process and the outcomes are recorded for evidential purposes.
There a number of applications in use
There a number of applications in use across the business to support these activities, some of which are approaching end of life, or have limitations on the support they can provide for the changing needs of the agency.
The supplier will complete a CRM Discovery
The supplier will complete a CRM Discovery exercise to determine how an enterprise CRM solution will be configured and implemented to meet DVSA's requirements and deliver benefits to the business.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What this notice demands of you
1 named in obligation language, 0 mentioned. Each one is quoted from the notice.
DVSA also conducts casework and investigations which must be managed and controlled to ensure DVSA follows process and the outcomes are recorded for evidential purposes.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at Department Of Transport, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
- OCID
- d8f5a482-c745-49a4-a548-25cf738f31bd
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- K280020557
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.
Top suppliers & buyers in IT Services
Department Of Transport’s tender network
Similar open tenders
UHB Workforce Management Systems
University Hospitals Birmingham NHS Foundation Trust
CAWT PEACEPLUS - Replacement of Virtual Recovery College Learning Management System for Mental Health Education
Regional Business Services Organisation, Procurement and Logistics Service