Broadacres Housing Association
Broadacres Cloud Telephony and associated services 2022
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice.
1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities.
1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.
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- OCID
- de82919f-ecef-4756-bf3b-3d175d3e6cf1
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- MT228347
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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