Customer Engagement Management - Salesforce Implementation Services
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
SLC has procured and implemented a cloud-based CRM system, Salesforce.
The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications. this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
What the supplier must deliver
The initial go live of the system
The initial go live of the system will replace the current systems used by contact centre staff in responding to customer calls and will implement self-service for customers to manage their accounts online and check the status of their applications.
This contract will provide cloud support services
this contract will provide cloud support services in the design and build of the CRM solution and integrating it into our line of business systems.
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- OCID
- e015b25e-6ab0-43ac-89c2-5c0d04403f02
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2021-TR-0137
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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