CRM and Customer platform replacement
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
The objective of this project is to consolidate the two existing CRM's (MS Dynamics and Lagan - currently used as a knowledge management system), as well as deliver a customer platform.
The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
What the supplier must deliver
Currently used as a knowledge management system)
currently used as a knowledge management system), as well as deliver a customer platform.
The customer platform consist of webforms, customer
The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at London Borough of Enfield, and generate a go-to-market strategy from their news, accounts and people.
- OCID
- ec5f062a-5a92-488b-9e10-433387783ebe
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- ENFLD001-DN439720-24273416
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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