DEPARTMENT FOR WORK AND PENSIONS
IT Service Desk
This is a contract result notice, not an open opportunity. Details from the official award data.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
This Contract is for a UK based, industry standard Service Desk to capture and handle IT incidents and service requests from DWP users The new service has been disaggregated in line with DWP and Cabinet Office ICT Strategy.
In addition to this contract, a separate contract has been awarded for Service Desk IT tools, and Service Management has been insourced.
The new contract provides for self-help and encourages shift-left, seeking to resolve incidents close to the front line reducing hand offs and provides detailed, real-time Management Information to support service management and improvement.
This contract will be for the use of the Department for Work and Pensions, its Executive Agencies and those Non-Departmental Public Bodies sponsored by DWP.
Further information including a list of such Agencies and Public Bodies can be viewed by selecting ‘About DWP’ on the Departmental website at www.gov.uk/dwp
What the supplier must deliver
The new contract provides for self-help
The new contract provides for self-help and encourages shift-left, seeking to resolve incidents close to the front line reducing hand offs and provides detailed, real-time Management Information to support service management and improvement.
Derived from the notice text — always confirm against the original documents.
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- OCID
- fdbe11e9-1632-44f5-88cf-b80b9d1c72ea
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 2015/S 024-040194
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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