RFP QuestBeta
Awarded · ResultStage · contract

DVLA - Driver Vehicle and Licencing Agency

Provision of UK Customer Satisfaction Index Report

R&DCPV 73000000
Value£8k
Awarded30 Jun 2021
Published3 Aug 2021
RegionWales
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£8ktotal contract value
median £66k
this tender£0£561k

This sits below the typical range for Research & Development contracts — a smaller, more accessible award. Based on 20,405 valued Research & Development tenders in our corpus.

The brief

The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually.

DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

Key requirements

What the supplier must deliver

01

DVLA has purchased bespoke analysis from this

DVLA has purchased bespoke analysis from this report previously and the business plan requires it to provide a measure as to whether DVLA has maintained its position within the top 5 of 'Public Services National'.

Derived from the notice text — always confirm against the original documents.

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Source & provenance
OCID
febd037f-b1a6-4351-b014-ff68da93b603
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
tender_272899/984789
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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