London Borough of Richmond upon Thames
Desktop Support of Library Public Network equipment
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the lower-middle of the IT Services band — a mid-scale opportunity. Based on 36,449 valued IT Services tenders in our corpus.
London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices.
The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required.
The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices.
This would require them to log and monitor calls with third party suppliers, only closing them once the underlying issue is resolved.
The Contractor may also be asked on occasion to provide additional services on a call-off basis.
What the supplier must deliver
London Borough of Richmond is seeking
London Borough of Richmond is seeking a Service Desk to manage desktop support of Library Public Network devices.
The Contractor is required to provide remote
The Contractor is required to provide remote support to public devices across 12 sites, with onsite support at no additional cost when required.
The Contractor may also be asked
The Contractor may also be asked to provide a centralised helpdesk to provide a "one-stop" contact point for Library staff for Public Network devices.
The Contractor may also be asked on
The Contractor may also be asked on occasion to provide additional services on a call-off basis.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ff07ec14-3551-49fe-ae40-ef5cca41522e
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- 1705193157
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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