Helpdesk Software
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits in the upper-middle of the IT Services band — a substantial contract for the sector. Based on 36,449 valued IT Services tenders in our corpus.
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.
Features include: • Email ticketing.
Manage conversations between users and staff (agents) • Knowledgebase & Manuals.
Publish a full set of self-help articles. • Live Chat.
Provide 1-1 chat sessions with users. • Voice.
Talk to customers with no hardware needed. • News.
Publish a blog like set of news content. • ITIL.
IT service desk features (e.g.
Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System.
Full and detailed reporting system to analyse performance. • CRM.
Manage users and organisations. • Social Media.
Facebook, Twitter, Whatsapp, Instagram and Wechat
What the supplier must deliver
Provide 1-1 chat sessions with users
Provide 1-1 chat sessions with users.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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- OCID
- b1448d04-c66f-4bce-8388-da52b4b4ecd3
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- CW84559
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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