RFP QuestBeta
Awarded · ResultStage · contract

HM REVENUE & CUSTOMS

HMRC Stakeholder Engagement Survey 2016

R&DCPV 73000000
Value£45k
Awarded20 Jul 2016
Published20 Sept 2016
RegionUK-wide
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£45ktotal contract value
median £66k
this tender£0£561k

This sits in the lower-middle of the Research & Development band — a mid-scale opportunity. Based on 20,405 valued Research & Development tenders in our corpus.

The brief

Assignment under the Market Research MR130001 Agreement Contract.

Making Tax Digital (MTD) was announced at Budget 2015, with more detailed business specific commitments.

It is a core element of HMRC’s transformation which seeks to deliver greater voluntary compliance, improved HMRC operational efficiencies and enhanced customer experience, by integrating tax into day to day business processes, removing the need for an annual return for many business customers.

There is a need to demonstrate the effectiveness of our design to customers (via prompts and nudges) that would be presented to them within the software to address errors at source.

Insight gained from the co-design research will support; delivery of tax gap benefits through the reduction in errors, an improvement in business customer experience in managing their tax affairs and will potentially enhance the role of agents by leveraging their engagement to address potential risks before submission.

This qualitative research will explore in-depth the underlying causes of an initial, prioritised selection of error including simple and technical errors.

Requirements

What the notice asks for

01

It is a core element of HMRC’s

It is a core element of HMRC’s transformation which seeks to deliver greater voluntary compliance, improved HMRC operational efficiencies and enhanced customer experience, by integrating tax into day to day business processes, removing the need for an annual return for many business customers.

02

There is a need to demonstrate

There is a need to demonstrate the effectiveness of our design to customers (via prompts and nudges) that would be presented to them within the software to address errors at source.

03

Insight gained from the co-design research

Insight gained from the co-design research will support; delivery of tax gap benefits through the reduction in errors, an improvement in business customer experience in managing their tax affairs and will potentially enhance the role of agents by leveraging their engagement to address potential risks before submission.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

What this bid requires

Skills, tools & certifications

Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.

Buyer intelligence

Make the case to bid

Reveal who to approach at HM REVENUE & CUSTOMS, and generate a go-to-market strategy from their news, accounts and people.

Sign up free to unlock buyer intelligence

Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.

Source & provenance
OCID
5d738006-4250-41a7-bf48-7562cdba71cc
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
16/17 BCI 07
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Research & Development

This view needs WebGL, which this browser has turned off.

HM REVENUE & CUSTOMS’s tender network

This view needs WebGL, which this browser has turned off.
Also open now

Similar open tenders

ITT - Stakeholder Research - UID 310

Historic England

Closes 5 Oct 2026Business Services
£226kValue

Dynamic Purchasing System for the Provision of Insights for Behaviour Insights, Engagement and Research

Sunderland City Council

Closes 23 Feb 2029R&D
Value not publishedValue