OpenStage · tender 20 days to close

Borough Council of King's Lynn and West Norfolk

Installation, Maintenance, & Fault Rectification of Electronic Security Systems

Repair & MaintenanceCPV 35120000

Value£150k

Deadline25 Sept 2026

Published4 Sept 2026

RegionNationwide

Timeline

Published 4 Sept 202620 days leftCloses 25 Sept 2026

Who to contact

Procurement Team

procurementtenders@west-norfolk.gov.uk

01553 616200

The procurement contact named on the official notice.

How to submit

Open the submissions portal

The submission route named on the official notice.

Contract value in context

£150ktotal contract value

median £210k

this tender£0£17.6m

This sits in the lower-middle of the Security, Defence & Safety Equipment band — a mid-scale opportunity. Based on 4,182 valued Security, Defence & Safety Equipment tenders in our corpus.

When this comes round again

Borough Council of King's Lynn and West Norfolk has published 22 notices across all categories, and 73% of its awards go to a supplier it has used before.

Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →

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The brief

1.1.The Borough Council of Kings Lynn & West Norfolk (Client) has operational responsibility for circa 1400 CCTV cameras located over a large geographical area of Norfolk, controlled and monitored via a manned 24/7 365 CCTV control room located in the Client Kings Lynn office.

1.2.In addition to CCTV security systems, the Client has operational and maintenance responsibility for a wide variety of electronic security systems consisting of Intruder Alarm Systems, Panic Systems, Perimeter systems and Access Control Systems, the majority of which are monitored via cameras to the CCTV control room.

1.3.The primary operating systems utilised by the Client are Avigilon, Indigovision and Paxton 1.4.The security systems cover a mixture of the Client owned/operated premisses and various third-party stakeholders/ customers premisses.

1.5.The Client employs a ‘Run to Fail’ maintenance strategy and therefore does not operate a Planned Preventative Maintenance (PPM) programme for Electronic Security Systems.

When equipment fails it is generally swapped out or replaced with new.

1.6.The Client are seeking a contractor who can: 1.6.1.Provide a service 24 hours a day, 365(6) days a year to respond to reactive maintenance tasks as allocated by the CCTV Manager.

1.6.2.In agreement with the CCTV Manager carry out a schedule of pre-determined visits 1.6.3.

Has extensive experience of Avigilon Unity Video and Indigovision Certification to install the Client supplied equipment, the vast majority being pre-programmed within the Client’s protocol parameters and configuration.

Some larger cameras and wireless heads may need to be programmed on site by the contractor with the Clients support 1.6.4.Plan new installations with the CCTV Manager to ensure best fit for the install and customer.

For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-King%27s-Lynn:-Repair-and-maintenance-services-of-security-equipment./36JN9M3633 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/36JN9M3633

Requirements

What the notice asks for

1.6.1.Provide a service 24 hours a day

1.6.1.Provide a service 24 hours a day, 365(6) days a year to respond to reactive maintenance tasks as allocated by the CCTV Manager.

Has extensive experience of Avigilon Unity Video

Some larger cameras and wireless heads may

Some larger cameras and wireless heads may need to be programmed on site by the contractor with the Clients support.

1.6.4.Plan new installations with the CCTV Manager

1.6.4.Plan new installations with the CCTV Manager to ensure best fit for the install and customer.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

What it takes to bid this

12–20 daysof bid-team effort

£8.2k–£13.7kat typical UK bid-team rates

Compressed window — start the same week

Typical UK bid effort for the £100k–£1m band — an estimate, not a quote.

Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%

Typical for this category — confirm against the ITT pack

Show at bidComparable references / case studies
Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
Hold at bidInsurance cover (PL / EL, often PI)
Show at bidSocial value commitments

Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.

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Source & provenance