Police, Fire and Crime Commissioner for Northamptonshire
IT Service Management
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Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.
What the notice asks for
The IT Technical Support team currently have
The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.
The two-system set up has proved
The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-045883
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 016705-2024
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