RFP QuestBeta
OpenStage · tender

Police, Fire and Crime Commissioner for Northamptonshire

IT Service Management

Software & IT SystemsCPV 48620000
ValueValue not published
Deadline
Published29 May 2024
RegionNationwide
Who to contact
Claire Fox
claire.fox@northants.police.uk
+44 7557778742

The procurement contact named on the official notice.

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The brief

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers.

The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.

The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120.

The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Requirements

What the notice asks for

01

The IT Technical Support team currently have

The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire.

02

The two-system set up has proved

The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-045883
Stage
tender · Open
Source
Find a Tender
Buyer ref
016705-2024
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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