ITSM Toolset
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management).
Management Information for reporting and performance management purposes.
The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged.
2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.
What the supplier must deliver
2026/2027 costs include licensing to implement
2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0615eb
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 009684-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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London Borough of Harrow’s tender network
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