RFP QuestBeta
Awarded · ResultStage · contract

NHS Shared Business Services

NHS 111 Services

HealthcareCPV 85000000
Value£4.0m
Awarded30 Mar 2017
Published3 Apr 2017
RegionLondon
Outcome — awarded

This is a contract result notice, not an open opportunity. Details from the official award data.

Contract value in context
£4.0mtotal contract value
median £380k
this tender£0£16.5m

This is a large award for Health & Social Care — above three-quarters of comparable contracts. Based on 32,734 valued Health & Social Care tenders in our corpus.

The brief

The service is for provision of direct access, telephonic advice and support helpline to respond to urgent healthcare concerns of patients.

NHS 111 forms an essential and integral element of the local Urgent Care System across Brent, Hounslow, Harrow and Ealing.

Clinical triage of patient requests for support is undertaken to inform the provision of immediate advice regarding the direction to access emergency, urgent and more routine health care services.

The award of the interim contract will ensure continuation of essential healthcare service provision whilst the contracting authority completed its redesign work that will take account of recently released new service standards and requirements published by NHS England.

The Contracting Authority plans for market engagement to taken during early/mid 2017 to inform the preparations for a competitive process that will establish a more substantive contract(s) to deliver the new requirements of the Contracting Authority following the current redesign work.

The award of this interim contract to the incumbent provider is considered a proportionate decision given the current circumstances and recognising the role that competition will play as the new requirements of the Contracting Authority more fully emerge during 2017.

Key requirements

What the supplier must deliver

01

The service is for provision of direct

The service is for provision of direct access, telephonic advice and support helpline to respond to urgent healthcare concerns.

02

Clinical triage of patient requests for support

Clinical triage of patient requests for support is undertaken to inform the provision.

03

The award of the interim contract

The award of the interim contract will ensure continuation of essential healthcare service provision whilst.

04

Establish a more substantive contract(s) to deliver

establish a more substantive contract(s) to deliver the new requirements of the Contracting Authority following.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at NHS Shared Business Services, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
eb763fe0-0c15-4526-af7d-517ef5afde40
Stage
contract · Contract
Source
Contracts Finder
Buyer ref
NHS 111 Contract Award Notice
View the original notice on Contracts Finder

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Top suppliers & buyers in Health & Social Care

Scroll to explore the market network

NHS Shared Business Services’s tender network

Assembling the network…

Also open now

Similar open tenders

Physiotherapy Services

Sandwell Metropolitan Borough Council

Closes 24 Aug 2026Healthcare
£240kValue

Sandwell Integrated Sexual Health Services

Sandwell Metropolitan Borough Council

Closes 24 Aug 2026Healthcare
Value not publishedValue