NPTC - Unified Communications
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The submission route named on the official notice.
This sits in the upper-middle of the Installation Services band — a substantial contract for the sector. Based on 1,425 valued Installation Services tenders in our corpus.
NPTC Group of Colleges has published 34 notices across all categories, and 47% of its awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
At Neath Port Talbot College (T/A NPTC Group of Colleges) communication is key to how we-engage with our students, staff and businesses.
Whilst the telephone system has vastly reduced in recent years, with other forms of communication being more prevalent, a telephone still has its place in many areas including during enrolment and daily College operations Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
The College is seeking ways in which to leverage the full potential of Microsoft Teams telephony system whilst ensuring that calls are directed to the appropriate team to deliver the best experience for our students, staff and businesses.
AI and advanced analytics are exploratory at this stage and will be assessed for future potential rather than assumed as in-scope deliverables.
The NPTC are seeking to publish a competitive tender for a Unified Communications.
What the notice asks for
Currently the College has one Microsoft Team
Currently the College has one Microsoft Team telephony system with one Contact Centre system that integrates with a Customer Relations Management solution.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
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- OCID
- ocds-h6vhtk-06ae79
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 061095-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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