Bournemouth Christchurch and Poole Council
Contact Centre Software Solution
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
BCP Council are actively progressing on a unified Cloud Voice journey, with Microsoft Teams recently selected as the modern platform of choice.
The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce.
A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Cloud’.
The migration has been requested to take place across two phases, delivering end-state contact centre functionality for 200 BCP Council ‘Agents’.
The urgency of this requirement has been expedited as a result of the ongoing COVID-19 pandemic.
The supplier will supply the up-front transaction of the 3-year Anywhere365 platform costs, as well as providing technical consultancy to ensure end-end activities are fully documented.
The supplier will also provide initial triage and escalation support to BCP.
The Supplier will also provide the Council with first line triage support (with escalation to Anywhere365 as appropriate) with an option to bolt-on our Technical Design Authority Service.
What the supplier must deliver
The migration of voice/telephony services to Teams
The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce.
A concluding part of BCP’s UC transformation
A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Cloud’.
The migration has been requested to take
The migration has been requested to take place across two phases, delivering end-state contact centre functionality for 200 BCP Council ‘Agents’.
The supplier will supply the up-front transaction
The supplier will supply the up-front transaction of the 3-year Anywhere365 platform costs, as well as providing technical consultancy to ensure end-end activities are fully documented.
The supplier will also provide initial triage
The supplier will also provide initial triage and escalation support to BCP.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-028d66
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 001552-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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