FWoW Connections - Integration of the Customer Portal
This is a contract result notice, not an open opportunity. Details from the official award data.
The procurement contact named on the official notice.
T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints.
This system is now live and they continue to support this system as and when required.
In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job.
It would also improve the overall customer experience because customers would have access to real time information about their application status.
The contract was varied in 2020 to include this additional work.
TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work.
What the supplier must deliver
This system is now live and they
This system is now live and they continue to support this system as and when required.
TPoint have built the majority of
TPoint have built the majority of the functionality in the portal, however, it requires integration into 1Spatial and into SAP which is far more complex than originally anticipated.Due to delays on integrating this portal into SAP, an extension is required of 4 months to complete this work.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-02ba7a
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 026878-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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