Trust Behavioural Survey
This is a contract result notice, not an open opportunity. Details from the official award data.
Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy.
In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations.
The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'.
A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent.
Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness.
It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.
What the supplier must deliver
In order to support the process
In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations.
Since both concepts have become integral part
Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-02f05e
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 026865-2021
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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