Department for Work and Pensions
DWP Digital Channels Contact Centre (DC3)
The procurement contact named on the official notice.
DWP's existing contact centre is the largest across all UK government departments and is one of the largest contact centres in Europe.
The current contact centre platform is delivered on behalf of DWP by a managed service provider.
The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers.
The CCMP strategy involves the establishment of a new Digital Channels Contact Centre (DC3) platform with a replacement managed service provider.
What the supplier must deliver
The Contact Centre Modernisation Programme (CCMP) is
The Contact Centre Modernisation Programme (CCMP) is directly aligned to the DWP Strategy and Departmental plans to transform our services and deliver an effective welfare system for Citizens when they need it, while reducing costs and achieving value for money for taxpayers.
Derived from the notice text — always confirm against the original documents.
Skills, tools & certifications
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Make the case to bid
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- OCID
- ocds-h6vhtk-03e0a8
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 030479-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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