The Police, Fire and Crime Commissioner
Workforce Planning Software
The procurement contact named on the official notice.
The submission route named on the official notice.
This is a large award for Software & IT Systems — above three-quarters of comparable contracts. Based on 30,286 valued Software & IT Systems tenders in our corpus.
The Police, Fire & Crime Commissioner for North Yorkshire is conducting a tender for the provision of Work Force Management Software to support service improvement.
The contract shall be for a period of 4 years with extension options of 5 periods of 12 months.
North Yorkshire Police (NYP) customer contact team faces unprecedented demand & is experiencing significant issues to adequately & efficiently manage resources to comply with national standards for call answering times.
Suppliers are invited to offer proposals using a Software as a Service (SaaS) model which meets the requirements set out in the tender documentation.
All of the supplier’s staff (& any sub-contractors) who shall have access to NYP premises and/or systems will be required to obtain Non-Police Personnel Vetting Level 3 (NPPV3).
The supplier who receives the highest score to the tender will be invited to provide a product demonstration to ensure suitability, anticipated to be between 13-18th December 2023.
What the supplier must deliver
The Police, Fire & Crime Commissioner
The Police, Fire & Crime Commissioner for North Yorkshire is conducting a tender for the provision of Work Force Management Software to support service improvement.
The contract shall be for a period
The contract shall be for a period of 4 years with extension options of 5 periods of 12 months.
North Yorkshire Police (NYP) customer contact team
North Yorkshire Police (NYP) customer contact team faces unprecedented demand & is experiencing significant issues to adequately & efficiently manage resources to comply with national standards for call answering times.
All of the supplier’s staff (& any
All of the supplier’s staff (& any sub-contractors) who shall have access to NYP premises and/or systems will be required to obtain Non-Police Personnel Vetting Level 3 (NPPV3).
The supplier who receives the highest score
The supplier who receives the highest score to the tender will be invited to provide a product demonstration to ensure suitability, anticipated to be between 13-18th December 2023.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-040f66
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 031687-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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