The Council of the City of Wakefield
IT Service Management Solution (RFS22-020)
This is a contract result notice, not an open opportunity. Details from the official award data.
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management.
The solution will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams.
Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base.
The Contract will be awarded for an initial period of 4 (four) years including implementation and go-live.
After the initial period, there will two, 36 month extension options.
The full Contract period shall be for a maximum of 10 (ten) years.
What the supplier must deliver
The Council wishes to procure a software
The Council wishes to procure a software solution to support IT service management for incident, request, and problem management.
Secondly, the Council will use the new
Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base.
The full Contract period shall be
The full Contract period shall be for a maximum of 10 (ten) years.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0565f0
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 042978-2025
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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