Cardiff and Vale University Health Board
Mitel Software and Maintenance
This is a contract result notice, not an open opportunity. Details from the official award data.
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway.
The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting.
The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
What the supplier must deliver
This agreement covers the maintenance and support
This agreement covers the maintenance and support of the.
Through a resilient 24/7 support model, guaranteed
through a resilient 24/7 support model, guaranteed.
Required technical expertise to maintain and support
required technical expertise to maintain and support the.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-0662ea
- Stage
- award · Awarded
- Source
- Find a Tender
- Buyer ref
- 019866-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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