Service Charge Review
The procurement contact named on the official notice.
The submission route named on the official notice.
The Council is seeking to procure a specialist partner to: 1.
Diagnose strengths, weaknesses and risks across all layers of our service charge system and delivery model, using risk-based sampling to identify areas of concern such as high spend, high complaints or complex leases.
An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges.
2.
Provide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement.
This should be categorised as quick wins and medium to long-term changes.
3.
Produce clear, tribunal ready evidence trails for costs, apportionment and compliance; and clear resident facing materials to improve transparency.
4.
Deliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared.
5.
Support Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.
What the supplier must deliver
An evidence led approach should test both
An evidence led approach should test both billing accuracy and the actual performance of services funded by service charges.
Provide a prioritised, costed improvement roadmap
Provide a prioritised, costed improvement roadmap which addresses all relevant areas including policy/process, systems/data, procurement, contract management and resident engagement.
This should be categorised as quick wins
This should be categorised as quick wins and medium to long-term changes.
Deliver a final Phase 3 whole population
Deliver a final Phase 3 whole population review so that every service charge scheme/block is reviewed, reconciled and assured, with corrections implemented or scheduled with a timebound plan, and with resident communications prepared.
Support Member and resident confidence by aligning
Support Member and resident confidence by aligning our service charges policy and approach with all relevant statute and good practice.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-067152
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 026237-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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