Supported Accommodation - Security and Concierge Services
The procurement contact named on the official notice.
Bidders are requested to register on our supplier portal via the link https://supplierlive.proactisp2p.com/Account/Login as this is where we advertise opportunities and receive responses electronically. Further guidance notes can be found at the following link: www.cardiff.gov.uk/ENG/Business/Tenders-commissioning-and-procurement/Policies-procedures-and-guidance/Pages/Policies-procedures-and-guidance.aspx Bidders will only be required to complete mandatory details at the registration stage, although it is also important that bidders select the local Council in “Step 5 – Buyer Selection”, although not mandatory, bidders will not receive details of any opportunities from Cardiff if this option is not selected
The submission route named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Cardiff Council has published 9 Business Services notices, about every 6 months. On that rhythm the next one is expected around December 2026.
67% of Cardiff Council’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
Service being tendered: Cardiff Council is releasing a tender for the provision of Security and Concierge Services to be provided across fourteen of their supported accommodation sites across Cardiff, including single and family accommodation, managed properties and a specialist young person’s model.
This is not a traditional or rigid security contract.
The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability.
The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs.
Current contract ends: 31 December 2026 Value: Approximately £3,700,000 Duration: 1 year with option to extend for 12 months Contract Type: Single Supplier Framework.
Subject to call off contracts.
Indicative Timeline: Tender to be published End of July Tenderers participating in procurements must register on the central digital platform (CDP).
Tenderers can submit their core Tenderer information and, where a procurement opportunity arises, share this information with the contracting authority via the CDP.
It is free to use and will mean Tenderers should no longer have to re-enter this information for each public procurement but simply ensure it is up to date and subsequently shared.
The CDP is available at https://www.gov.uk/find-tender.
This section of the PSQ provides confirmation that Tenderers have taken these steps.
Where a Tenderer, it’s associated persons or sub-contractor provides exclusion grounds within their CDP submission, contracting authorities must or may exclude that Tenderer from the procurement, depending on whether the exclusion ground for which the Tenderer has been put is mandatory or discretionary.
Mandatory exclusions are Defined in schedule 6 of the Procurement Act 2023 and Discretionary exclusions are Defined in schedule 7 of the Procurement Act 2023.
What the notice asks for
The service is intended to support vulnerable
The service is intended to support vulnerable residents within accommodation settings, with officers working alongside support staff to promote safety, wellbeing and stability.
The service must be delivered in
The service must be delivered in a psychologically informed and trauma-informed way, with an emphasis on building positive relationships and responding to residents with empathy, respect and an understanding of their individual needs.
Tenderers participating in procurements must register on
Tenderers participating in procurements must register on the central digital platform (CDP).
It is free to use and
It is free to use and will mean Tenderers should no longer have to re-enter this information for each public procurement but simply ensure it is up to date and subsequently shared.
Where a Tenderer, it’s associated persons or
Where a Tenderer, it’s associated persons or sub-contractor provides exclusion grounds within their CDP submission, contracting authorities must or may exclude that Tenderer from the procurement, depending on whether the exclusion ground for which the Tenderer has been put is mandatory or discretionary.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What it takes to bid this
Typical UK bid effort for the £1m–£10m band — an estimate, not a quote.
Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%
Typical for this category — confirm against the ITT pack
- Hold at bidProfessional indemnity insurance
- Show at bidNamed engagement team with CVs
- Show at bidComparable references / case studies
- Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
- Hold at bidInsurance cover (PL / EL, often PI)
- Show at bidSocial value commitments
Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.
Make the case to bid
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Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
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- OCID
- ocds-h6vhtk-06ada8
- Stage
- planning · planned
- Source
- Find a Tender
- Buyer ref
- 054902-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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