Bradford Teaching Hospitals NHS Foundation Trust
W230298 Patient Experience Portal (PEP)
The submission route named on the official notice.
This is a large award for Postal & Telecommunications — above three-quarters of comparable contracts. Based on 2,074 valued Postal & Telecommunications tenders in our corpus.
Airedale NHS Foundation Trust (AFT) and Bradford Teaching Hospitals NHS Foundation Trust (BTH), together, the Contracting Authorities (hereafter the CAs) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a experience portal (PEP) and hybrid mail solution.
The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail.
The CAs will also have separate contract managers.
BTH’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in October 2026.
Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027.
The CAs are looking for partners to help drive a digital transformation in outpatient pathways.
There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement.
The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare.
The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients.
That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation.
CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities.
This must be achieved in the context of changing national policies (NHS 10 Year Plan, National Cancer Plan for England, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).
What the supplier must deliver
The CAs intend to procure a joint
The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual CA of both the PEP and hybrid mail.
Any solution being proposed must be able
Any solution being proposed must be able to natively integrate with our EPR by 1st March 2027.
There is an expectation that the successful
There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement.
The successful supplier(s) will be expected
The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, integration, optimisation, testing, and aftercare.
The implementation of any new solution by
The implementation of any new solution by the end of February 2027 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients.
Derived from the notice text — always confirm against the original documents.
What it takes to bid this
Typical UK bid effort for the £1m–£10m band — an estimate, not a quote.
Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%
Typical for this category — confirm against the ITT pack
- Show at bidComparable references / case studies
- Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
- Hold at bidInsurance cover (PL / EL, often PI)
- Show at bidSocial value commitments
Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.
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- OCID
- ocds-h6vhtk-06d45c
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 070821-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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