Water Services Regulation Authority (Ofwat)
Independent Monitor - South East Water
The procurement contact named on the official notice.
Tenders must be submitted electronically via the myTenders eProcurement portal (https://www.mytenders.co.uk/). Instructions for accessing the procurement documents, submitting clarification questions and submitting tenders will be provided through the portal. Tenders submitted by email or post will not be accepted.
The submission route named on the official notice.
This is a large award for Business Services — above three-quarters of comparable contracts. Based on 57,319 valued Business Services tenders in our corpus.
Ofwat is procuring an Independent Monitor (IM) to monitor, assess and report South East Water's progress in delivering a turnaround in their operational performance and resilience.
The scope of the Monitor's role is intended to be consistent with undertakings accepted by Ofwat in its enforcement decisions concerning water supply resilience and customer care during supply interruption incidents, and compliance with a licence condition requiring the company to hold two Issuer Credit Ratings that are Investment Grade Ratings.
The IM will support Ofwat's monitoring of the company's delivery of remediation actions required under the undertakings, including the development and implementation of a Performance Improvement Plan.
The IM will provide independent assessment of progress, governance, risk management and delivery confidence, identify material risks to compliance and delivery, and report findings to Ofwat.
The IM will support proportionate, risk-based regulatory oversight, while maintaining clear accountability with the company for delivery of the required improvements.
The scope is expected to evolve during the contract term in response to the company's performance, risk profile and progress against the undertakings.
The monitoring approach must therefore be scalable, risk-based and proportionate.
The IM will be appointed by Ofwat, act independently of the company and provide advice and recommendations to Ofwat only.
The costs of the independent monitor will be met by the Company, and will not impact on customer bills.
What the supplier must deliver
The IM will support Ofwat's monitoring
The IM will support Ofwat's monitoring of the company's delivery of remediation actions required under the undertakings, including the development and implementation of a Performance Improvement Plan.
The IM will provide independent assessment
The IM will provide independent assessment of progress, governance, risk management and delivery confidence, identify material risks to compliance and delivery, and report findings to Ofwat.
The IM will support proportionate, risk-based regulatory
The IM will support proportionate, risk-based regulatory oversight, while maintaining clear accountability with the company for delivery of the required improvements.
The scope is expected to evolve during
The scope is expected to evolve during the contract term in response to the company's performance, risk profile and progress against the undertakings.
The monitoring approach must therefore be scalable
The monitoring approach must therefore be scalable, risk-based and proportionate.
Derived from the notice text — always confirm against the original documents.
What this notice demands of you
1 named, none in explicit obligation language. Each one is quoted from the notice.
Ofwat is procuring an Independent Monitor (IM) to monitor, assess and report South East Water's progress in delivering a turnaround in their operational performance and resilience.
Matched against the notice text, so this is a floor — the tender pack will demand things the notice never mentions. “Says must” means the quoted sentence itself used obligation language; anything ambiguous is left as a mention.
What it takes to bid this
Typical UK bid effort for the £1m–£10m band — an estimate, not a quote.
Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%
Typical for this category — confirm against the ITT pack
- Hold at bidProfessional indemnity insurance
- Show at bidNamed engagement team with CVs
- Show at bidComparable references / case studies
- Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
- Hold at bidInsurance cover (PL / EL, often PI)
- Show at bidSocial value commitments
Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.
Make the case to bid
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- OCID
- ocds-h6vhtk-06d963
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 072939-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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