RFP QuestBeta
OpenStage · planning

LONDON NORTH EASTERN RAILWAY LIMITED

Mobile and Station Ticketing & Revenue Protection and Support

IT ServicesCPV 72212110
ValueValue not published
Deadline
Published4 Sept 2026
RegionNationwide
Who to contact
procurement@lner.co.uk

The procurement contact named on the official notice.

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LONDON NORTH EASTERN RAILWAY LIMITED has published 35 notices across all categories.

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The brief

London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments.

The anticipated scope includes: • Onboard mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including eTicket validation, ticket issuing, offline payment validation and revenue protection workflows. • Station ticketing capability, including fixed ticketing positions and mobile station-based ticketing for Travel Centres and other station environments. • Frontline hardware estate and accessories, including handheld devices, scanners, payment devices, printers, charging equipment, docking stations, peripherals and associated lifecycle management. • Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management. • Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable. • Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement.

The purpose of this engagement is to understand market capability, delivery models, potential lotting, dependencies, risks, commercial models and innovation opportunities before any procurement route is finalised.

The Electronic Ticket Validation Database (eTVD), Enterprise Reservation Systems and the separate Hitachi/onboard train-light data software development requirement are outside the scope of this market engagement and will be considered separately."

Requirements

What the notice asks for

01

London North Eastern Railway (LNER) is undertaking

London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments.

02

Integration between onboard equipment, ticket scan data

Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management.

03

Integrated payment processing services capable of supporting

Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable.

04

Implementation, transition, support and maintenance services, including

Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement.

Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.

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Source & provenance
OCID
ocds-h6vhtk-06f2ea
Stage
planning · Planning
Source
Find a Tender
Buyer ref
084149-2026
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

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