RFP QuestBeta
Awarded · ResultStage · award

Department for Business & Trade

Post Office Inquiry: Psychological Support Services

ValueValue not published
Awarded
Published17 Sept 2025
RegionNationwide
Outcome — awarded
PAM Wellbeing Ltd

This is a contract result notice, not an open opportunity. Details from the official award data.

Who to contact
commercialbpo@businessandtrade.gov.uk

The procurement contact named on the official notice.

The brief

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry.

The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible.

The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2).

However the date cannot currently be specified due to factors outside of the Inquiry’s control.

Key deliverables include: - Support for Engagement sessions - Telephone Helpline Support - Mental Health and Resilience training for Inquiry staff The Service is effective from September 2025 through to 30 June 2026.

Key requirements

What the supplier must deliver

01

The Authority has entered into a Contract

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry.

02

The purpose of the Contract is

The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible.

03

The requirement is temporary with the service

The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2).

04

Support for Engagement sessions

Support for Engagement sessions.

05

Telephone Helpline Support

Telephone Helpline Support.

Derived from the notice text — always confirm against the original documents.

Buyer intelligence

Make the case to bid

Reveal who to approach at Department for Business & Trade, and generate a go-to-market strategy from their news, accounts and people.

Source & provenance
OCID
ocds-h6vhtk-059c09
Stage
award · Awarded
Source
Find a Tender
Buyer ref
057237-2025
View the original notice on Find a Tender

Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.

Market context

Who wins this kind of work

The suppliers and buyers around this opportunity — drawn from official award data. Drag to orbit; click a node to explore.

Department for Business & Trade’s tender network

Assembling the network…