PRJ1327 Lewisham High Intensity User Service
The procurement contact named on the official notice.
The submission route named on the official notice.
SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services.
Service Aims include: • Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs. • Reduce frequent attenders’ activity on A&E department and calls made to London Ambulance Service (LAS). • To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. • To engage/reengage people with local community services. • Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector. • To provide support to identified patients linking to end of life pathways where appropriate.
What the supplier must deliver
Effectively manage, co-ordinate and signpost frequent attenders
Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs.
To explore the underlying reason for frequent
To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs.
Effectively manage and co-ordinate the chaotic
Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector.
To provide support to identified patients linking
To provide support to identified patients linking to end of life pathways where appropriate.
Derived from the notice text — always confirm against the original documents.
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- OCID
- ocds-h6vhtk-040ec8
- Stage
- planning · Open
- Source
- Find a Tender
- Buyer ref
- 031447-2023
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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