United Utilities Water Limited
PRO005158-Services-Contract-System Integrator : Billing and CRM
£10,000,000 — stated in the notice
The submission route named on the official notice.
This is a large award for IT Services — above three-quarters of comparable contracts. Based on 36,449 valued IT Services tenders in our corpus.
United Utilities Water Limited has published 12 IT Services notices, about every 3 months. On that rhythm the next one is expected around December 2026.
49% of United Utilities Water Limited’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
System Integrator (SI) to support the implementation of the target end state for United Utilities.
The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance.
As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
What the notice asks for
System Integrator (SI) to support the implementation
System Integrator (SI) to support the implementation of the target end state for United Utilities.
The appointed supplier will be responsible
The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance.
As a critical capability within a regulated
As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
What it takes to bid this
Typical UK bid effort for the £10m+ band — an estimate, not a quote.
Qualify & bid/no-bid ~10% · SQ / PQQ ~20% · Written response ~55% · Review & presentation ~15%
Typical for this category — confirm against the ITT pack
- Hold at bidCyber Essentials Plus (often mandatory for gov IT)
- Hold at bidISO 27001 (information security)
- Plan for deliveryData protection / DPIA readiness
- Show at bidComparable references / case studies
- Hold at bidFinancial standing (accounts, often ~2× contract value turnover)
- Hold at bidInsurance cover (PL / EL, often PI)
- Show at bidSocial value commitments
Hold at bid = pass/fail conditions of participation. Show at bid = scored in the quality response. Plan for delivery = contract obligations from day one.
Make the case to bid
Reveal who to approach at United Utilities Water Limited, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads United Utilities Water Limited’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- ocds-h6vhtk-077807
- Stage
- tender · Open
- Source
- Find a Tender
- Buyer ref
- 089879-2026
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
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