DVLA - Driver Vehicle and Licencing Agency
Provision Customer Service Excellence
This is a contract result notice, not an open opportunity. Details from the official award data.
This sits below the typical range for Business Services contracts — a smaller, more accessible award. Based on 57,319 valued Business Services tenders in our corpus.
The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision.
With this in mind Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation.
The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction.
DVLA successfully reached the standard for Customer Service Excellence and were certified as a holder in November 2017.
DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.
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- OCID
- e61a9afc-aa30-4014-b329-cdadd24c20fb
- Stage
- contract · Contract
- Source
- Contracts Finder
- Buyer ref
- tender_261570/981427
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
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