Provision of call answering and enquiry management service for Housing Ombudsman
This sits in the upper-middle of the Business Services band — a substantial contract for the sector. Based on 57,319 valued Business Services tenders in our corpus.
HOUSING OMBUDSMAN SERVICE publishes Business Services work continuously — 7 notices, roughly one every 58 days. This is a stream to watch, not a cycle to wait for.
11% of HOUSING OMBUDSMAN SERVICE’s awards go to a supplier it has used before.
Which is the argument for getting on the list rather than winning this one. The incumbent is rarely the last winner — it is the roster. See the retention odds by category →
the Housing Ombudsman is keen to seek EOIs from interested suppliers in providing a front end call answering service to the Public for social housing related enquires.
The service will also include the provision of some back office functions.
The successful supplier can be located anywhere in the UK but will be providing the service to the Public as the front face of the Housing Ombudsman.
The successful supplier will need to have an existing call management service and should be capable of managing email communication.
The service provides key contact points for some vulnerable customers and the supplier needs to be capable of delivering an impartial but sensitive service.
The Housing Ombudsman is an independent statutory body but funded by social landlord registration fees and therefore will be seeking value for money through this engagement.
What the notice asks for
The successful supplier will need to have
The successful supplier will need to have an existing call management service and should be capable of managing email communication.
The service provides key contact points
The service provides key contact points for some vulnerable customers and the supplier needs to be capable of delivering an impartial but sensitive service.
Sentences from the notice that state an obligation, surfaced automatically and shown in the order they appear. Not an exhaustive list — always confirm against the tender documents.
Skills, tools & certifications
Detected from the notice — the capabilities and credentials this bid calls for. Click one to see who wins that work.
Make the case to bid
Reveal who to approach at HOUSING OMBUDSMAN SERVICE, and generate a go-to-market strategy from their news, accounts and people.
Free to start. Named contacts come from published notices; the strategy is generated from the buyer’s news, accounts and people.
The full intelligence dossier
Our agent reads HOUSING OMBUDSMAN SERVICE’s accounts, hunts live signals, finds the people who decide — and hands you a bid strategy plus a go-to-market influence plan, including what your team should post this week. You approve every paid step.
Five included while we’re in beta, and the agent asks before it spends on any paid step.
- OCID
- e0eabae6-7bb7-4ced-81bd-3131e593fffc
- Stage
- pipeline · Closed
- Source
- Contracts Finder
- Buyer ref
- Call Answering & Enquiry Service
Contains public sector information licensed under the Open Government Licence v3.0. Source data © Crown copyright.
Who wins this kind of work
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